Privacy Policy

This privacy policy sets out how Newby Teas (UK) Limited uses and protects any information that you provide when you use our website; newbyteas.co.uk. Newby Teas (UK) Limited is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with the below privacy statement. Newby Teas may change this policy from time to time by updating this page. You should check this page each time you use our website to ensure that you are happy with any changes.

What data do we collect about you?

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data). We may collect, use, store and transfer different kinds of personal data about you which we have outlined below:

Placing Orders

When placing orders or registering an account at newbyteas.co.uk, we ask for your personal details (name, address, email address and contact telephone number) so that we can process and fulfil your order. You can manage and update your personal details at any time by signing into your account. Please note it is the responsibility of the account holder to ensure your account is up to date and is secured with a password that no one else has access to.

Your name, shipping address and contact number will only be shared with our courier and post service providers solely for the purpose of delivering your order. Your details are not shared with any other third parties.

Card details will never be shared with third parties and will only be used to process your order, using our payment system – Sage Pay. We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, our website is protected with the latest security to safeguard and secure the information we collect online. Please note, you the user are responsible for security protection for the device you use when browsing, ordering or signing up to our services at Newbyteas.co.uk.

Signing up to our Newsletter

By signing up to our newsletters, you are agreeing to receive newsletters and promotional emails from newbyteas.co.uk. You are free to unsubscribe to our newsletters at any time by clicking the unsubscribe link on any one of our emails. Alternatively you can request to unsubscribe by emailing our Customer Care Team at support@newbyteas.com

Newbyteas.co.uk uses the MailChimp automation platform to send our newsletters. The data you provide us when signing up to our newsletters is stored on this platform. MailChimp are data protection compliant and will not share your personal data with any third parties.

Our newsletters and website may contain links to other websites of interest. Once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Contacting our Customer Care Team

Should you need to contact our Customer Care Team via our ‘Contact Us’ page or by emailing support@newbyteas.com the data you share with us will be kept securely and will not be shared with any third parties. Emails will be stored for 2 years before deletion of the records. You have the right to request for us to delete your data before this time.

Website Analytics 

We and our partners may use various technologies to collect and store information when you use our Services, and this may include using cookies and similar tracking technologies on our Website. We use the information provided by these tools to improve our Services.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service provider in accordance with their individual privacy policies. You can control the technologies we use by managing your settings in your browser.

Your Rights

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. You may request details of personal information which we hold about you under the Data Protection Act 1998. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact us using the details set out below.

Contact Details

Legal details of our business:

Newby Teas (UK) Limited, a company registered in England and Wales under company number 03904465. VAT number is 393818903.

Email: support@newbyteas.com

Website Contact Form: https://www.newbyteas.co.uk/contacts/

Address: N. Sethia House, Newby Teas (UK) Ltd. 105 St. John Street, London EC1M 4AS.