Customer Service


Contact

You can contact us with online order and product queries on +44 (0)20 7251 8939 between 10am and 6pm (UK time), email us at support@newbyteas.com or use our Contact Us form.

Payment

You can pay for your online order with PayPal or the following credit and debit cards: Visa, Mastercard, American Express and Maestro.

UK Standard Delivery

UK Standard Delivery is FREE with all orders of £30 or more. A delivery charge of £2.90 applies to orders under £30. Delivery for most standard UK orders is 3-5 working days.

CHRISTMAS ORDERS: To ensure UK Mainland delivery before 25th December 2017, please order by 20th December 2017. 


UK Next Working Day Delivery

UK Next Working Day Delivery is charged at £6.50 and we offer this service Monday to Friday. Orders must be placed by 1pm. This service is not available on any public holidays and will be processed the next working day. We are unable to deliver to PO Box addresses. Please also note deliveries to postcodes AB31 - AB54 and PH15 - PH18 can take up to 2 working days and deliveries to Scottish Highlands & Islands are offered a 2-4 day service.

International Delivery

Alternative delivery costs apply for the following locations. These costs apply per order regardless of the number of items it contains.

CHRISTMAS ORDERS: To ensure international delivery before 25th December 2017, please order by 15th December 2017, 1pm GMT. 

Country Delivery price Estimated Delivery Time
Ireland £16 2-3 weeks
Channel Islands £15 2-3 weeks
Isle of Man £16 2-3 weeks
Austria £12 2-3 weeks
Denmark £12 2-3 weeks
France £10 2-3 weeks
Germany £10 2-3 weeks
Italy £16 2-3 weeks
Spain £16 2-3 weeks
Slovakia £16 2-3 weeks

Customers in the following countries can order from their local e-boutique:

Netherlands, Belgium and Luxembourg – please go to newbyteas.nl

Russia – please go to newby.ru

Kazakhstan – please go to newby.kz

Ukraine – please go to newby.com.ua

Singapore – please go to newbyteas.sg

Switzerland – please go to newbyteas.ch

United Arab Emirates – please go to newbyteas.ae

United States of America - please go to newbyteas.us

Discounts/Coupons

Any discount codes apply only to goods purchased, not to postage costs.

Returns

To return an item purchased from Newby online, please email us at support@newbyteas.com with the details of the item and reason for return, and we will get back to you as soon as possible. Please note we cannot accept returns which have not been authorised in advance.

Terms and Conditions

For full terms and conditions, please click here.

Your order will be sent within 2 working days of receiving payment, with free delivery on orders over £30. A £4.50 P&P charge applies to orders of £30 or less. Any discount codes apply only to goods purchased, not to postage costs.

We currently deliver to UK addresses (excluding Channel Islands and PO Boxes), via DPD. You can use a home or work address. DPD aim to deliver your order within 48 hours of despatch.

If you have any questions regarding delivery, please email us at support@newbyteas.com or call 0207 553 4524 (Monday to Friday 10am – 6pm, UK time).

- See more at: http://www.newbyteas.com/customer-services/#sthash.7ALOSpqD.dpuf

Your order will be sent within 2 working days of receiving payment, with free delivery on orders over £30. A £4.50 P&P charge applies to orders of £30 or less. Any discount codes apply only to goods purchased, not to postage costs.

We currently deliver to UK addresses (excluding Channel Islands and PO Boxes), via DPD. You can use a home or work address. DPD aim to deliver your order within 48 hours of despatch.

If you have any questions regarding delivery, please email us at support@newbyteas.com or call 0207 553 4524 (Monday to Friday 10am – 6pm, UK time).

- See more at: http://www.newbyteas.com/customer-services/#sthash.7ALOSpqD.dpuf

Your order will be sent within 2 working days of receiving payment, with free delivery on orders over £30. A £4.50 P&P charge applies to orders of £30 or less. Any discount codes apply only to goods purchased, not to postage costs.

We currently deliver to UK addresses (excluding Channel Islands and PO Boxes), via DPD. You can use a home or work address. DPD aim to deliver your order within 48 hours of despatch.

If you have any questions regarding delivery, please email us at support@newbyteas.com or call 0207 553 4524 (Monday to Friday 10am – 6pm, UK time).

- See more at: http://www.newbyteas.com/customer-services/#sthash.7ALOSpqD.dpuf